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In the News

• Christchurch earthquake insurance wrangles endure, six years on (Press, 25 February 2017)
• The unfair business of utmost good faith (Press, 9 January 2017))
• Tower to cough up 16 million after withholding report from Christchurch architect (Press, 15 December 2016))
• Insurer gets gong for bad behaviour (Radio New Zealand, 1 May 2016)
• New insurance code to carry hefty fines (Radio New Zealand, 1 January 2016)
• Earthquake-hit Homeowners in NZ Sue Over Sue Insurers (Sourceable, 10 September 15)
• Insurance companies worry about reputation in New Zealand (Stuff, 21 August 15)
• In the know (Bay Harbour News, 22 April 15)
• IAG profits soar on settled seismic activity (New Zealand Herald, 18 Feb 15)
• EQC defends current quake claims model (Radio New Zealand News, 17 Feb 15)
• Tower brings back full fire cover (Radio New Zealand News, 30 Oct 14)
• Southern Response needs $500m top-up (Stuff, 10 Oct 14)
• Claims Southern Response has lifted its game (Stuff, 6 Oct 2014)
• Insurance and Saving complaints rise (Stuff, 22 Sept 2014)
• Earthquake claim delays for vulnerable (Radio NZ News, 21 August 2014)
• IAG quake payout at $3.3b (NZ Herald, 20 August, 2014)
• Consumer NZ criticises insurance firms (Radio NZ News, 19 August 2014)
• Buck passed over quake repairs quality (Radio NZ News, 4 August 2014)
• Cantabrians still struggling to cope with quake effects - research (NZ Herald, 17 June 2014)
• Insurers seek firm ground on payouts (Radio NZ News, 14 May 2014)
• 'Less competition in insurance industry' with IAG buy out (Voxy, 7 May 2014)
• IAG cleared to buy Lumley (NZ Herald, 7 May 2014)
• Vulnerable earthquake victims still waiting (One News, 15 March 2014)
• Southern Response customers discuss class action (NewsTalk ZB, 14 March 2014)
• Insurance battler wins her own fight (The Press, 26 Dec 2013)
• Landlords profit from slow repairs (The Press, 21 Dec 2013)
• Council defers quake advice decision (The Press, 19 Dec 2013)
• Red zone couple denied 'windfall payout' (The NZ Herald, 9 Dec 2013)
• Council approves theoretical repairs (The Press, 9 Dec 2013)
• Angry insurance holders face Southern Response (3 News, 2 Dec 2013)
• Insurers put focus on future growth (The Press, 2 Dec 2013)
• Reinsurer says Christchurch a unique situation (The Press, 16 Nov 2013)
• The agencies overseeing the rebuilding of earthquake-damaged Christchurch are not talking enough and are confused about service levels, a report says. (NZ City, 15 November 2013)
• Courts have provided clarity and a platform for Canterbury earthquake claims to be settled, but there's still uncertainty about total costs, KPMG says (NZ City, 13 November 2013)
• Insurance industry adjusts to a 'new normal' (Voxy, 13 Nov 2013)
• Council withheld report on slip-prone homes - residents (One News, 7 Nov 2013)
• EQC gets tickle up from auditor-general (3 News, 5 Nov 2013)
• Insurance Council unimpressed with 'KiwiAssure' (The NZ Herald, 3 Nov 2013)
• Legal challenges expose hasty process (The Press, 3 Nov 2013)
• Labour's plans for state-owned insurance firm (Radio NZ News, 2 Nov 2013)
• Desperate homeowners at 'mercy of insurers' (One News, 14 Oct 2013)
• Plea to insurers: honour your policies (The Press, 2 Oct 2013)
• Uninsurable homes hot property in Christchurch (One News, 2 Oct 2013)
• Reinsurance rates fall as funds flood in (The Australian, 24 Sept 2013)
• Quake anniversary: Claims remain incomplete (NZ Herald, 4 Sept 2013)
• Insurer should reinstate floor to pre-quake level (The Press, 2 Sept 2013)
• Don't give up says Insurance & Savings Ombudsman (press release) (Scoop, 2 Sept 2013)
• Insurers may take over multi-unit claims (The Press, 29 Aug 2013)
• Insurance giant wants claim changes (Business Day, 28 Aug 2013)
• Judge rules red zone offers illegal (Radio NZ News, 26 Aug 2013)
• 'EQC holding up payouts' (The Press, 23 Aug 2013)
• IAG lifts NZ insurance profit by 12 percent on AMI contribution, gains in GWP (ShareChat.co.nz, 22 August 2013)
• Insurance & Savings Ombudsman: Watch out for mis-information (press release) (Business Scoop, 21 Aug 2013)
• Suncorp more than triples NZ profit (Herald Sun, 21 Aug 2013)
• Over 4000 claims to EQC after latest big quake (NZ Herald, 19 Aug 2013)
• Make sure your house is valued properly (NZ Herald, 19 Aug 2013)
• The post-EQ realities of house insurance (3 News, 19 Aug 2013)
• Chch property owners told to pay for sewerage inspections (Radio NZ News, 16 Aug 2013)
• Surveyor calls for EQC audit (The Press, 17 Aug 2013)
• NZ's insurers worried about reputations (Business Day, 7 August 2013)
• Earthquakes boost insurers' profits (Business Day, 4 August 2013)
• Insurance changes creates winners - and losers (Business Day, 4 Aug 2013)
• Statistician tracks rebuild progress (The Press, 3 August 2013)
• Insurance lessons from Christchurch (Business Day, 29 July 2013)
• Rating agency alert for Tower (Otago Daily Times, 27 July 2013)
• Insurance changes set new traps for owners (27 July 2013)
• Christchurch rebuild not on track (NZ Herald, 25 July 2013)
• Higher reinsurance costs unlikely (MSN NZ, 24 July 2013)
• Lessons from Christchurch: Insurance policies and significant events (NZ Herald, 24 July 2013)
• Insurers helping to transform Chch (The Press, 23 July 2013)
• Insurance firms refuse new policies after quake (Otago Daily Times, 23 July 2013)
• 'Complex' red-zoner High Court case opens (The Press, 22 July 2013)
• Insurance shock as costs soar (NZ Herald, 20 July 2013)
• Fewer insurance complaints than expected (Newstalk ZB, 17 July 2013)
• Wintringham calls for raft of EQC changes (Business Day, 13 July 2013)
• Christchurch council's insurance cover given one-month reprieve (The NZ Herald, 11 July 2013)
• Rebuilds under way on tricky TC3 sites (The Press, 11 July 2013)
• Canty's average weekly rent $480 (The Press, 8 July 2013)
• Family happy with red-zoned relocation (The Press, 3 July 2013)
• EQC secures reinsurance support (Radio NZ News, 2 July 2013)
• Tackling the 'sum insured' challenge (Business Day, 16 June 2013)
• EQC may get help to meet deadlines (The Press, 7 June 2013)
• Chch's Port Hills alive with the sound of anger (Stuff.co.nz National, 4 June 2013)
• Quake-hit residents now face flood risk (The Press, 1 June 2013)
• One thousand days on - Deon Swiggs (Voxy.co.nz, 30 May 2013)
• Insurance 'guesswork' could leave people out of pocket (One News, 30 May 2013)
• Settled claims in wake of New Zealand quakes surpass $7 billion (Canadian Underwriter, 29 May 2013)
• Fewer fighting insurance firms (Business Day, 29 May 2013)
• Rebuild targets a 'complete failure' (Business Day, 25 May 2013)
• Independent advocate defies Brownlee (National Business Review, 23 May 2013)
• Insurer pays out $511m (Business day, 22 May 2013)
• Auditor-General to investigate Crown purchase offers (Radio NZ News, 18 May 2013)
• Quake claims advisory service set to open (Radio NZ News, 17 May 2013)
• Rebuild costs go online (Timaru Herald, 11 May 2013)
• East is least, west is best, survey shows (The Press, 11 May 2013)
• EQC puts off tricky land settlements (Stuff, 11 May 2013)
• Christchurch quakes: Post-quake flood-risk causes stress (Stuff, 11 May 2013)
• Vulnerable urged to come forward (The Press, 10 May 2013)
• Council battles insurer to get replacement value (The Press, 8 May 2013)
• Home insurance shift fraught (Otago Daily Times, 4 May 2013)
• Oh Christchurch (National Business Review, Apr 2013)
• Parker keen to explain service to Brownlee (The Press, 29 April 2013)
• Residents voice converns at Christchurch rebuild expo (Radio NZ, 27 April 2013)
• Health risks lurk in post-quake homes (The Press, 27 April 2013)
• City Council Unanimously Agrees To Insurance Advocacy (Scoop, 26 April 2013)
• Govt quake advice lacks 'teeth' of rival (The Press, 26 April 2013)
• Getting out of your quake recovery stalemate (The Press, 25 April 2013)
• Insurance advocacy service approved (The Press, 25 April 2013)
• Mental health concerns for Christchurch (NZ Herald, 23 April 2013)
• Free insurance advisory service to launch (The Press, 20 April 2013)
• Tower reaches settlement with Christchurch home owners (NZ Herald, 19 April 2013)
• Red Zone couple settle with Tower Insurance (One News, 19 April 2013)
• Written-off homes may be put on LIMs (The Press, 18 April 2013)
• Insurers get more competitive (The Press, 18 April 2013)
• Accessing EQC information about your claim (Southern Response, 18 April 2013)
• EQC claims system needs fixing urgently (The Press, 18 April 2013)
• 'Priority case' widow still waiting (The Press, 17 April 2013)
• Kiwibank 'facilitating applications' for insurance from Tower for Christchurch
  property owners wanting to build new homes in areas zoned TC3 (Interest, 10 Apr 2013)
• Fences, pools cop big insurance excesses (Business Day, 8 April 2013)
• Insurer must replace red-zoned house (Stuff, 5 April 2013)
• Worry, despair plague residents (The Press, 2 April 2013)
• Advice for buying property in Christchurch (The Press, 31 March 2013)
• Tearing up the town (The Press, 31 March 2013)
• Voluntary insurance advocacy proposed (The Press, 29 March 2013)
• EQC accused of 'lying' over property repair values (One News, 26 March 2013)
• Consumer Watch: Policy shock for owners (NZ Herald, 23 March 2013)
• Set insurance firms a deadline, expert advises (Stuff, 20 March 2013)
• AMI's quake claims handler to shed staff (Stuff, 18 March 2013)
• Fury as council staff ignore orders (The Press, 14 March 2013)
• Making progress with land remediation (Southern Response, 14 March 2013)
• Red zone's empty section owners refuse offer for land (NZ Herald, 13 March 2013)
• Tower leads charge against quake homeowners (National Business Review, 13 March 2013)
• Chch insurance test case drawing to close (3 News, 13 March 2013)
• Insurance commissioner promised by Labour (Radio NZ News, 5 March 2013)
• Couple reduce claim for quake-damaged home (Radio NZ News, 5 March 2013)
• Red zone couple take insurance company to court (One News, 4 March 2013)
• Insurers reject comparison with US disaster (The Press, 4 March 2013)
• 'Neglected' Cantabs say people, not buildings priority (Stuff, 3 March 2013)
• Update to the Contents Claim FAQ (Avonside Blog, 1 March 2013)
• Dismay over delays in insurance advice (The Press, 28 Feb 2013)
• Christchurch next priority (NZ Herald, 27 Feb 2013)
• Poll reveals Christchurch's thoughts (3 News, 26 Feb 2013)
• Couple take landmark legal action over quake insurance (Radio NZ News, 23 Feb 2013)
• Two years on: our city inches forward (The Press, 22 Feb 2013)
• Insurers race the rebuild clock (Business Day, 20 Feb 2013)
• $6.7 billion injected into Canterbury by insurers (Newstalk ZB, 20 Feb 2013)
• Life in post-disaster Christchurch improving - survey (NZ Herald, 20 Feb 2013)
• Southern Response offers cash (The Press, 20 Feb 2013)
• Insurers race the rebuild clock (The Press, 20 Feb 2013)
• Vacant land red-zoners in Christchurch fear bankruptcy (TVNZ, 19 Feb 2013)
• Half of IAG's claims settled or under way (The Press, 15 Feb 2013)
• Increase in "Third World Diseases' in Christchurch (One News, 15 Feb 2013)
• Rebuild scramble as firm topples (The Press, 7 Feb 2013)
• Homeowners given Mainzeal assurance (Otago Daily Times, 7 Feb 2013)
• Christchurch earthquake-proofing standard lowered (3 News, 6 Feb 2013)
• Ten priorities for Christchurch (The Press, Jan 30 2013)
• Christchurch house repairs about a third complete (National Business Review, Jan 29 2013)
• Progress update: Settling land damage claims (EQC, Jan 26 2013)
• Securing insurance not 'as hard' any more (The Press, 15 Jan 2013)
• Quakes lift GST return (Business Day, 13 Jan 2013)
• Quake cases may overload courts (The Press, 9 Jan 2013)
• 'F' grade unfair - insurers' council (Stuff, January 4 2013)
• Christchurch 2012: Rebuilding a shattered city (NZ Herald, 25 Dec 2012)
• Two year deadline to start IAG rebuilds (The Press, Dec 24 2012)
• Stress levels still high in Christchurch (One News, Dec 21 2012)
• Insurers grind down Christchurch property owners (National Business Review, Dec 21 2012)
• Insurance advocy service pruned (The Press, Dec 18 2012)
• Slashed insurance payouts 'costing city millions' (Stuff, Dec 18 2012)
• New survey shows insurers haven't met quake targets (Newstalkzb, Dec 17 2012)
• Quake Property Owners becoming fed up (Radio NZ, Dec 15 2012)
• Repairs done by 2015 - Lumley (Stuff, Dec 14 2012)
• Christchurch rebuilds will soon ramp up (Stuff, Dec 12 2012)
• Insurers Not Delaying Settlements (NZIC, Dec 11 2012)
• NZI widens insurance for new clients (Stuff, Dec 11 2012)
• Pair lead red-zone payout test case (Stuff, Dec 10 2012)
• IAG and Vero go for “sum insured” insurance instead of full replacement (Avonside Blog, Dec 9 2012)
• Taking on the insurance titans (The Press, 8 Dec 2012)
• AA Insurance changes – important for everyone with house insurance (Avonside blog, Dec 7 2012)
• AAI moves insurance risk to homeowners (Stuff, Dec 6 2012)
• EQC - changes to the Apportionment FAQ (Avonside blog, Dec 3 2012)
• Rockfall-threatened homes covered (The Press, Dec 3 2012)
• Tower 'not being broken up for sale' (Stuff, Nov 30 2012)
• EQC proud of achievements in Canterbury (The Press, 28 Nov 2012)
• Vero CEO calls for changes to the EQC Act (Voxy, Nov 20 2012)
• Insurers hit back at Earthquake Commission (InsuranceNews.Com.Au, Nov 19 2012)
• Lumley Paths, Driveways and Fences (PDF) Programme - Schedule of November 2012
• EQConnects (EQC, Nov 13 2012)
• EQC Progress Update (EQC, Nov 19 2012)
• Insurance brokers under scrutiny (Press, Nov 19 2012)
• 300,000 claim exposures settled (EQC, Nov 16 2012)
• IAG Canterbury Recovery Update (IAG, Nov 14 2012)
• Claims on land settled by 2014 - EQC (Stuff, Nov 7 2012)
• Repair grant for 80 homes (Stuff, Nov 7 2012)
• IAG gives rebuild, repair deadline (Stuff, Nov 6 2012)
• Catch-up time for IAG (Radio NZ, Nov 6 2012)
• Deadline for answers set by insurance company (Radio NZ, Nov 5 2012)
• Christchurch homeowners stuck in insurance limbo (ONE News, Nov 3 2012)
• NZI Earthquake Update (NZI, Oct 2012)
• Westpac Insurance Newsletter(Lumley, Oct 2012)
• State Earthquake Update (State, Oct 2012)
• Christchurch residents meet insurer (Radio NZ, Oct 26
• Besieged insurer IAG happy with NZ performance, potential (The National Business Review, 24 Oct 2012)
• Southern Response's TC3 approach (Southern Response Web Site, Oct 20 2012)
• Quake impact yet to hit - health officials (Press, Oct 17 2012)
• Body corporate unit claims 'a nightmare' (Press, Oct 17 2012)
• Southern Response on Temporary house repairs (Avonside blog, Oct 12 2012)
• Southern Response Progress statistics update (Southern Response, Oct 3 2012)
• Quake victims chart insurance progress (The Star Canterbury, Oct 2 2012)
• Tower hikes house and contents premiums (NZ Herald, Oct 1 2012)
• Quake payouts lagging in Christchurch (ODT, Sep 30 2012)
• EQC woes swamp Ombudsmen (Press, Sep 28 2012)
• Geotechnical reports used in key zoning decisions released (Press,Sep 28 2012)
• Wellington apartment owners facing rising insurance premiums (Morning Report, Sep 27 2012)
• Earthquake premium investigation wanted (TVNZ, Sep 27 2012)
• Monster Christchurch rebuild fraud feared (Stuff, Sep 27 2012)
• Building owners 'not claiming fully' (Press, Sep 24 2012)
• BNZ offers insurance to home buyers (Press, Sep 21 2012)
• Stroke-hit granddad slams EQC (Press, Sep 21 2012)
• This recovery has been 'done to us' (Press, Sep 19 2012)
• IAG eases cover for new homes (Press, Sep 21 2012)
• Big insurer back in Christchurch, as quakes lessen (Radio NZ, Sep 20 2012)
• Fears EQC review missing important area (NewstalkZB, Sep 19 2012)
• IAG to hike premiums after mistake (Press, Sep 19 2012)
• Earthquake Commission to be reviewed (Radio NZ, Sep 18 2012)
• IAG admits massive NZ insurance bungle (Herald, Sep 18 2012)
• Insurance firms ready for business (Press, Sep 15 2012)
• Ordeal by insurance: Quake victim's fight for compensation (NZ Herald, Sep 14 2012)
• Brownlee must learn to curb his tongue (Press, Sep 14 2012)
• Quake service eyed in Parker meeting (Press, Sep 13 2012)
• East city residents less happy with insurers (Press, Sep 13 2012)
• Brownlee 'needs to be like Sutton' (Press, Sep 13 2012)
• Brownlee apologises for 'moaning' comments (Press, Sep 12 2012)
• TC3 residents call for Brownlee apology (Press, Sep 12 2012)
• Infection, frustration, stress (Press, Sep 12 2012)
• Money, health and progress worries for TC3 residents (Press, Sep 12 2012)
• Chch insurers score low in satisfaction survey (Press, Sep 11 2012)
• Home insurance policies may change - Westpac (NewstalkZB Sep 11 2012)
• Insurance hike adds to debt woes (Business Day, Sep 10 2012)
• Policies aim to break Chch insurance deadlock (Press, Sep 10 2012)
• Christchurch homeowners face long wait for rebuild (Listener, Sept 8-14 2012)
• Quake gloom worse in Christchurch's east (Press, Sep 6 2012)
• Homeowners take insurers to court (Business Day, Sep 5 2012)
• IAG responds to Canterbury criticism (Campbell Live, Sep 5 2012)
• Two years of insurance woes in Canterbury (Campbell Live feature about InsuranceWatch, Sep 4 2012)
• Lumley Insurance expanded to hasten claims (Business Day, Sep 5 2012)
• Tower says Chch quake will hit profits by $9.4m (Herald, Sep 4 2012)
• Red zone justice sought in petition (Radio NZ, Sep 4 2012)
• Christchurch quake's effect on hearts and businesses (TV3, Sep 4 2012)
• Quake homeowners unhappy with EQC - survey (Herald, Sep 4 2012)
• Two years on: anger over EQC (Press, September 4 2012)
• An advocate for the insured in Christchurch (TV3, Sep 3 2012)
• Lumley boosts Christchurch team (Press, Sep 3 2012)
• Frustrated homeowners protest in Christchurch (TV1, Sep 1 2012)
• Hundreds protest insurance delays (NZCity, Sep 1 2012)
• Hundreds in Christchurch insurance protest (Radio NZ, Sep 1 2012)
• Christchurch residents protest over lack of action (Newstalk, Sep 1 2012)
• NZ insurance industry's $2b deficit (Press, 31 August 2012)
• Why the long wait, Vero's customers ask (Press, 25 August 2012)
• Profit jump for insurance giant (TV1, 24 August 2012)
• Vero aims for timetables by September (Stuff, 23 August 2012)
• Vero announces Chch timetable (Business Day, 23 August 2012)
• Too much criticism of Christchurch rebuild, says Vero (NBR, 23 August 2012)
• IAG reports jump in NZ profit, has optimistic outlook (NBR, 23 August 2012)
• Land woes 'harming mental health' (Press, 20 August 2012)
• Christchurch repair and rebuilding gradually moves into gear (ODT, 17 August 2012)
• Quake rebuild to take two years longer (Press, 17 August 2012)
• Quake claims need to be prioritised better - Sutton (Press, 16 August 2012)
• Reinsurance vital for Christchurch and NZ - Vero (Voxy, 16 August 2012)
• EQC slams numbers accusations (Press, 14 August 2012)
• Christchurch backlash predicted for big insurers (NZ Herald, 14 August 2012)
• Homeowners to get help with claims (Press, 13 August 2012)
• Crap video makes light of quake battles (Press, 12 August 2012)
• Insurers seen getting chop (Business Day, 11 August 2012)
• Christchurch residents still waiting on insurance relief (Sydney Morning Herald, 10 August 2012)
• Aussie insurer faces angry clients (NZCity, 9 August 2012)
• City council challenges EQC (Press, 9 August 2012)

News

• Meeting Summary - MAS Nov 5 2014 .pdf (166KB)
• MAS meeting Nov 5 - Richard Tyler Chair Address.pdf (194KB)
• MAS meeting Nov 5 - Martin Stokes CEO Address.pdf (276KB)
• MAS meeting Nov 5 - Andrew Horne.pdf (67KB)
• MAS meeting Nov 5 - Question Responses.pdf (641KB)
• MAS meeting Nov 5 - Peter Whiteside QC.pdf (41KB)
• Agenda - MAS 5 Nov 2014 Member Meeting.pdf (45KB)
• Questions - MAS 5 Nov 2014 Member Meeting.pdf (74KB)
• Press Release - April 7 2014 -Quake Rebuild Insurance Woes Relentless.pdf (66KB)
• Graph - Magnitude of Misery - April 2014.jpg (134KB)
• FollowupSurveyResults-April2014.pdf (138KB)
• Press Release - Feb 12 2014 - Post-Quake Survey -- Delay, Demolish, Depression.pdf (51KB)
• Press Release - May 2 2013 - Advocacy Service Desperately Needed.pdf (51KB)
• Press release - Dec 13 2012 - Rebuild Yeah Right.pdf (80KB)
• Graph - Pace of Progress - September 26.png (72KB)
• Press Release - Sept 26 2012 - Insurer Pace of Progress Under Scrutiny.pdf (72KB)
• Crosstabs - All Questions by Insurer - Baseline Survey - August 2012.pdf (145KB)
• Baseline Survey Results - August 12 - Canterbury-wide.pdf (157KB)
• Press release - August 1 2012 - Good and Bad Insurers Identified by Independent Survey.pdf (264KB)
• Graph - Magnitude of Misery - August 1.gif (115KB)
• Graph - Who Would You Insure With - August 1.png (44KB)
• In Your Words - August 1 2012 - Survey Comments.pdf (175KB)
• Ratings by Insurer - August 1 2012.pdf (45KB)
• FAQs - Regional Baseline Survey - August 1 2012.pdf (77KB)
• Press Release - July 13 2012 - Is Your Insurance Company Working For You.pdf (45KB)
• Baseline Survey Results - June 21 2012 - Update.pdf (250KB)
• Press Release - June 26 2012 - Neighbours Not All Equal.pdf (193KB)
• Press Release - June 25 2012 - Rebuild Survey Goes Region Wide.pdf (48KB)
• Press Release - June 21 2012 - Insurance Companies - Which would you pick.pdf (108KB)
• FAQs - Baseline Survey - June 21 2012.pdf (77KB)
• Press Release - June 1 2012 - Are Chch Residents Really Happy with their Insurers.pdf (54KB)
• Press Release - May 30 2012 - Hard Facts Sought to Back Up Tales of Woe.pdf (41KB)

Resources

//If directly clicking on a document link below does not work, try right-click and "Save Link As" instead.

• Clarification of Tolerances - ADNZ MBIE.pdf (315KB)
• Cost vs Value.pdf (21KB)
• AMI-SR Nov 7 2012 Meeting Summary.pdf (87KB)
• Lumley October 25 2012 Meeting Summary.pdf (77KB)
• Lumley Customer Information Sheet.pdf (361KB)
• Cash Settlements for Residential Insurance - 23 October 2012 - version 1.pdf (134KB)
• Where to Get Help.pdf (77KB)
• AA SIS Meeting August 8 2012.pdf (89KB)
• Tower June 27 2012 Meeting Summary.pdf (86KB)
• VERO May 29 2012 Meeting Detailed Notes.pdf (78KB)
• Vero May 29 2012 Meeting Summary.pdf (85KB)
• IAG June 12 2012 Meeting Summary.pdf (101KB)
• Rebuild Strategy Tips.pdf (95KB)
• Rebuilding Your Property - Key Steps and Milestones.pdf (42KB)
• Tower customers - advice for those using their own builders.pdf (55KB)