Full Information and Summary: MAS Meeting - November 5th
The summary/analysis of the November 5 MAS meeting is now online.You
will find it alongside the PDFs of the written material presented at the
meeting and published earlier, all linked from our Resources page.
The summary and analysis incorporates a great deal of the earlier material, digested into various subject areas,
also covering the questions raised during the meeting and incorporating some recommendations for making progress.
2014 "Recovery" Survey
Many thanks to the hundreds of people who gave us an update of
their recent experiences with their insurer. The results can be seen at
right, and in more detail on our News & Resources page.
InsuranceWatch is the work of a team of volunteers
helping quake-affected Christchurch property owners. From personal
experience and local surveys, our residents-based group knows that there
are significant differences in the progress experienced by customers of
different insurance companies. These differences matter to all New Zealanders who have insurance.
We regularly gather information to help clarify:
the ongoing differences or disparities between insurance companies
progress (or lack of progress) getting people back into their houses
what's happening (or not) to affected property owners
In short, which insurance companies are currently doing well for us, which are not, and why?
By doing this, we hope to improve the insurance response in
Christchurch, and also let all New Zealanders know which insurers will
provide effective support when you most need it.
Be sure to check out our News & Resources page - it includes survey results, meeting reports and other helpful information.
You might be aware that EQC has set up a mediation service to
help resolve disputes. With the complex issues surrounding earthquake
matters, many homeowners are experiencing difficulties in dealing with
their insurance claims. Mediation can be offered as an option if
claimants have not been able to resolve their complaint through EQC
Customer Complaints Resolution Team. Mediation offers an opportunity to
sit down with an EQC representative (EQC negotiator) to talk about the
issues, to share information, to look at options and hopefully to make
steps towards the resolution of your claims. The mediator acts as an
independent and impartial third party. His or her role is to facilitate
the conversations between yourself and the EQC representative.
EQC mediation service is independently administered by AMINZ
(Arbitrators and Mediators Institute of New Zealand). The service is
free to claimants. You can visit www.eqcmediation.org.nz or call 0800
866334 between the hours of 10.30am to 4pm Monday to Friday for more
information.
2012 Survey Results:
Rebuild? Yeah Right...
Our first followup survey revealed that promises of progress in housing rebuilds in 2012 were not matched by results. See
the survey analysis press release on our News & Resources page.
Meeting Summaries Available
Detailed notes from public meetings with insurance companies held during 2012 can be found
in the Resources section of our News & Resources page.
InsuranceWatch is the work of a team of volunteers helping
quake-affected Christchurch property owners. From personal experience
and local surveys, our residents-based group knows that there are
significant differences in the progress experienced by customers of
different insurance companies. These differences matter to all New Zealanders who have insurance.
We've been gathering and publishing information to clarify:
the differences or disparities between insurance companies
progress (or lack of progress) getting people back into their houses
what's happening (or not) to affected property owners
In short, which insurance companies are doing well for us, which are not, and why?
By doing this, we hope to improve the insurance response in Christchurch, and also let all
New Zealanders know which insurers will provide effective support when you most need it.
Be sure to check out our News & Resources page - it includes survey results, meeting
reports and other helpful information. Share the results!
Magnitude of Misery 2014
Click graph for a larger view
Pace of Progress 2012
Click graph for a larger view
In Your Words
Click for complete document (PDF)
Survey Comments:
"Absolutely
loathe them. They have been confrontational, mis-leading and hard to
deal with at all levels. I have escalated my complaints, which include
being moved back into our house when it was deemed as being unsafe two
days later by their own structural engineer, right up to CEO and simply
still reminded that there are 'people worse off'."
"Happy. they have been fair with us. Progress is slow, but not blaming insurer for that. EQC paperwork has held up proceedings!"
"They
have been twice - once near beginning -unasked for- looked at house - no
feed back. Once also presumably in response to claim for garden
walls/retaining walls etc again no feedback."
